I diagnose like a scientist and build like an engineer.
As a former EY management consultant trained in Industrial-Organizational psychology, I sit at the multi-functional crossroad of product and people. I build frameworks and models for strategy, but I'm still here when it comes time for implementation and execution. I work with teams to make long-lasting impact that sticks.
At Comcast, I led a team that consolidated three siloed groups into one center of excellence that handles over half a million service inquiries annually. Through aligned standards, processes and tools, we improved their on-time SLA from 43% at 48 hours to 92% within 2 hours.
I've also stood up an entire organization from scratch — designing the full employee lifecycle for a 329-person team that plans and executes the network upgrades reaching six million customers a year. From hiring and onboarding through training, performance, and the operating model that holds it together, I built how the team works so the change could scale and last.
